Train With Purpose.
Fix user habits that cost you visibility and control.
Output offers targeted refresher training sessions to help teams get back on track and use the tools you already have, the way they were meant to be used.
When the Tools Aren’t Doing the Job
Over time, even the best systems become underutilized. Employees come and go, roles evolve, and the original training and knowledge erodes. New team members do their best to keep up, but without proper guidance, they may hesitate to explore features or fall into habits that don’t align with corporate expectations.
The result?
Call routing becomes inconsistent
Transferring calls is a source of confusion to staff
Voicemails aren’t monitored
Key features go unused, like the mobile app
People forget to update their status or out-of-office settings
Non-company numbers like personal cellphones become client-facing
The Right Tools, Delivered Right.
Our Training realigns your team with how your VoIP phone system is meant to be used. It’s tailored by role, grounded in your workflows, and designed to rebuild trust in the tools your team already has.
Core capabilities:
One-time training sessions, virtual or on-site that are tailored to your platform
Focused user or admin sessions
Covers deskphones, apps, and backend access (aka the web portal)
Hands-on examples: how to transfer, forward, park, flip, page out, set out-of-office, and set presence or speed dials correctly
Optional leave-behind PDFs, cheat sheets, and recorded sessions
Follow-up sessions available
Better Tools. Real Results.
Faster answers. Cleaner transfers. Fewer missed or abandoned calls.
Staff know what to do, and how to do it.
Utilize all relevant features your phone service provides.
Call flows work the way they should. No more workarounds or off the record calls.
Voicemail hygiene enforced.
Each session comes with optional cheat sheets, guides, or recordings for future use. New hires get up to speed faster.