Training | Output Solutions

Train with purpose. Fix user habits that cost you visibility and control.

Output offers targeted refresher training sessions to help teams get back on track — and use the tools you already have, the way they were meant to be used.

When the Tools Aren’t Doing the Job

Over time, even the best systems fall into underuse. Employees come and go. Roles evolve. And the original training materials often don’t make the handoff. New team members do their best to keep up — but without proper guidance, they may hesitate to explore features or fall into habits that don’t align with how the system was designed.

The result?

Call routing gets inconsistent

Transfers don’t land where they should

Voicemail isn’t monitored

Key features go unnoticed

People forget to update their status or out-of-office settings

They miss key features like pausing calls during meetings or toggling in/out of queues

Some avoid the apps entirely — or forward calls to personal cell phones

Without the confidence to use the system properly, your team may unintentionally create gaps in service. Clients are placed on hold longer, get bounced between people, or miss callbacks entirely. Experience suffers — and so does trust.

To fill in those gaps, users often create well-meaning workarounds — like forwarding calls to personal devices — that seem helpful but create deeper issues:

Your company loses visibility once calls leave the system
You miss out on reporting, tracking, and proper handoffs
CRM integrations break down
Clients wait, get bounced around, or never get a call back

An illustration of a person sitting at a desk with a laptop in front. The person has a thoughtful expression and is resting their chin on their hand. On the desk, there is also a telephone. A computer monitor displays an interface with some text and a large question mark icon, suggesting the person might be seeking help or information. The background includes minimalistic office elements like plants and windows.

The Right Tools, Delivered Right.

Our Training realigns your team with how your VoIP phone system is meant to be used. It’s tailored by role, grounded in your workflows, and designed to rebuild trust in the tools your team already has.

Core capabilities:

One-time training sessions — virtual or on-site — tailored to your platform
Focused user or admin sessions based on your business processes
Covers backend access (aka the web portal) where users can adjust settings and routing
Hands-on examples: how to transfer, forward, park, flip, page, out-of-office, and set presence correctly
Optional leave-behind PDFs, cheat sheets, or recorded sessions
Follow-up sessions available if new staff join or workflows evolve

An illustration of a business meeting or presentation. A man in a yellow shirt is standing and presenting information on a projector screen to four seated individuals. The screen displays icons and lists, including an arrow icon, a toggle switch, and checklists. The seated individuals are using laptops and appear to be engaged in the presentation. There is also a potted plant in the background on the left side of the image.

That’s what we cover — but what really matters is what your team can now do.

Better Tools. Real Results.

Faster answers. Cleaner transfers. Fewer missed or abandoned calls. Clients get where they need to go — and feel taken care of along the way.

Staff know what to do, and how to do it — without guessing. They transfer calls properly, use queues correctly, and set statuses that reflect reality.

Users pause calls in meetings, toggle in/out of queues, and stop relying on personal phones. Calls stay in the system — and you stay in control.

Call flows work the way they should. No more workarounds or dead ends

Voicemails get checked and responded to. Out-of-office settings are used properly — so nothing slips through the cracks.

Each session comes with optional cheat sheets, guides, or recordings for future use. New hires get up to speed faster — and training doesn’t get lost in handoffs.

You don’t need new software. You need your people to actually use what you have — the right way.

Why Output

With years of hands-on experience supporting diverse teams, Output knows what makes communication systems succeed — and what causes them to break down. We don’t just deliver training. We realign people, tools, and processes so your team can move faster, serve better, and stay in control. Whether it’s a quick refresher or a full reset, we meet your team where they are — and help them get it right.