Phone System Reporting, Without the Overwhelm
Gain full visibility into your phone system with reports, dashboards, and real-time monitoring that actually help you make decisions.
When the Tools Aren’t Doing the Job
Data That Goes Unused
Many businesses forget that detailed analytics are already included in their phone systems, they just don't access them. The reporting tools are often overlooked or misunderstood, not because they’re hidden, but because they feel unfamiliar or overly complex. As a result, leaders fly blind, unaware of the performance insights sitting idle in their system.
Team Blind Spots
Without analytics, it’s hard to know what’s really happening on your phones day-to-day. This makes it nearly impossible to manage performance, catch issues early, or know where your time and people are being spent.
Escalations You Can’t Explain
When a client calls frustrated saying they waited on hold for 20 minutes or were transferred in circles, you need facts, not finger-pointing. But many businesses can’t retrace what happened.
The Right Tools, Delivered Right.
Most phone systems come with built-in analytics, but that doesn’t mean they’re easy to access or understand. Many businesses don’t even realize the tools are there, let alone how to use them to improve service, support decisions, or reduce costs. At Output, we help you get the most from the reporting features you already have. Whether it’s identifying team members who need coaching, understanding why a call failed, or responding in real time to peak-hour volume, we turn your phone system data into insights your whole team can use.
Here’s what we bring to the table:
Adoption Reporting: See who’s actively using the phone system and where you may be paying for unused or underused licenses.
Location Insights: Troubleshoot issues based on where the call originated.
Network Diagnostics: Identify whether a call was made over Wi-Fi or cellular (and which carrier), to help resolve quality complaints faster.
Tailored Setup: Whether you want daily summaries, weekly digests, or deep-dive reports, we configure reporting that fits your team’s rhythm so answers come to you.
Custom Dashboards: From department performance to queue behavior, we create dashboards aligned with how your business runs.
Empowering Your Team: We offer practical training so your team knows what the numbers mean and how to act on them.
Real-Time Reporting: Live insights help you manage the moment. See queue activity, adjust call flows, or bring in more staff as needed.
Examples of Impact:
A busy service firm discovered one agent was handling 70% of queue calls, while two others took none. With that insight, they were able to coach those team members directly. One had mistakenly left themselves on Do Not Disturb, and another was avoiding calls due to lack of confidence. Addressing these issues helped improve service levels and boost team morale.
An insurance office used live queue reporting to adjust staff in real time during peak hours, improving call response times by 40%. They were able to respond immediately when call volumes spiked . Reducing client frustration, minimizing missed opportunities, and helping the team deliver faster, more consistent service when it was needed most.
Better Tools. Real Results.
These are the changes our clients notice first: better visibility, more control, and fewer surprises. With the right insights in the right hands, your team can make faster, smarter decisions without second-guessing.
Proactive Service: Spot issues before clients complain
Efficient Staffing: Optimize scheduling and shift coverage with data
Better Accountability: See who’s doing what and where support is needed
Higher Client Satisfaction: Back up your service with facts, not guesswork
No More Wasted Tools: Actually use the analytics platform you’re paying for