Output Provider Solutions Inc - Privacy Policy

Last Revised: April 30, 2025

Output Provider Solutions Inc, ("we," "our," or "us") values your privacy. This Privacy Policy outlines how we collect, use, share, and safeguard personal information across our websites, platforms, and all communication channels, including but not limited to SMS, phone calls, email, and web-based messaging. We have appointed a Privacy Officer responsible for overseeing our compliance with privacy regulations, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information We Collect

We may collect the following types of personal information:

  • Name

  • Email address

  • Mobile phone number

  • Mailing/billing address

  • Business or organization name

  • Communication preferences

  • Technical or diagnostic information as may be required to support or troubleshoot specific services or client environments

  • Interaction data from client communications (e.g., call or email logs, support ticket content)

  • Information about a client’s current vendors, services, or applications when relevant to assessing needs or optimizing solution delivery

  • Project-related data, which may include sensitive business, operational, or financial information as reasonably required to deliver services

We only collect personal information necessary for the purposes of delivering our services and products. Unnecessary or excessive collection of personal information is avoided wherever possible

2. How We Use Your Information

We use your information for purposes including but not limited to:

  • Providing products and services

  • Communicating about account activity, service updates, or scheduled maintenance

  • Responding to inquiries or support requests

  • Sending alerts or important operational notifications (e.g., outages, changes in service)

  • Internal analytics, business improvement, and legal compliance

  • Conducting outreach for internal marketing purposes (email and phone only, unless otherwise consented)

Project-related data is accessed, processed, and stored strictly as necessary to support delivery of the services agreed upon with the client. This may include limited access to third-party systems or sensitive client data.

We may evaluate aggregated or anonymized data patterns across our client base to improve overall service delivery; however, client-specific data is never shared between clients or used outside the scope of the original engagement.

All contractors engaged in project work are subject to confidentiality agreements. Client details may be disclosed to contractors only to the extent required to support project execution.

We may also share information with third-party vendors only when explicitly necessary for delivering a client-approved service.

We are transparent about the potential for data to be stored or processed outside of Canada when working with trusted third-party services. Where applicable, we inform our clients of this possibility.

3. Communication Consent (SMS, Email, and Phone Calls)

By providing your contact details, you consent to receive communications from Output Provider Solutions Inc and and its service partners, where relevant to your services, requests, or updates. related to your services, requests, or updates. This may include SMS, email, or phone calls, depending on your preferences.

SMS consent is not shared with third parties or affiliates for marketing purposes. SMS messaging will not be used for marketing purposes to clients outside of Canada.

You may opt out of SMS at any time by replying "STOP," unsubscribe from email via provided links, or inform our representatives directly to discontinue phone outreach.

To unsubscribe or manage your preferences at any time, visit: Unsubscribe form

4. Information Sharing

We do not sell, rent, or trade personal information. We may share information only:

  • With trusted contractors and third-party vendors who assist in project execution, under strict confidentiality and only as needed to fulfill service delivery (never for marketing purposes)

  • With vendors involved in the provision of services only when the client has approved or agreed to such services

  • To comply with legal or regulatory obligations

  • In the event of a business transfer such as a merger, acquisition, or asset sale

We do not share SMS opt-in or consent data with third parties or affiliates for marketing purposes.

5. Data Security & Retention

We maintain appropriate technical, physical, and administrative safeguards to secure your information against unauthorized access, disclosure, or misuse. These safeguards include encryption, password protection, network security controls, and limiting access to personal data to only those employees and partners who need it to fulfill their duties.

We retain personal information only for as long as it is necessary to fulfill the purposes for which it was collected or to comply with legal obligations. Once data is no longer required, we securely destroy, delete, or anonymize it.

6. Your Choices & Rights

You have the right to:

  • Access or correct your personal information

  • Opt out of SMS messaging by replying "STOP"

  • Opt out of marketing emails via the unsubscribe link

  • Decline marketing calls or request to be removed from future outreach

You may also request details about the personal information we hold, including how it is used or shared, and request that we correct any inaccuracies.

To exercise any of these rights, please contact us using the details below or visit our unsubscribe page: Unsubscribe page

7. Updates to This Policy

We may revise this Privacy Policy occasionally. Updates will be posted here with the updated effective date.

8. Contact Us

For questions regarding this Privacy Policy or your personal information, or to make a complaint about our privacy practices, contact us at:

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca or 1-800-282-1376.